Remote monitoring & management (RMM)
24/7
What's included
Everything your business needs to stay running.
Most small businesses in the High Country don't need a full-time IT person — but they do need someone they can call. We monitor, patch, update, and protect your systems before problems start.
Every environment is different — we tailor scope after a walkthrough or remote assessment. The list below reflects what most High Country clients ask us to deliver.
Helpdesk support
Phone, email, and remote session
Patch management
OS and third-party software
Endpoint protection & antivirus
Microsoft 365 administration
Backup & disaster recovery (BDR)
Monitored, tested restores at your tier
Email security & spam filtering
Dark web monitoring for your domain
Business continuity planning
HIPAA-compliant IT for medical and legal offices
Who it's for
Built for businesses like yours
Medical & dental practices
HIPAA-compliant IT, EHR system support, secure email, and staff training. We've worked in regulated environments — we know the requirements.
Law firms & financial advisors
Client data security, encrypted communications, and reliable systems. Your clients trust you with sensitive information — your IT should reflect that.
Professional service offices
Realtors, insurance agencies, CPAs, and contractors — if your business runs on computers, we keep those computers running.
Growing local businesses
Adding staff, opening a second location, or just outgrowing your current setup? We scale with you — no re-contracting required.
25+ Years managing business IT
1 Point of contact for everything
Local Based in West Jefferson, NC
Flat rate Predictable monthly billing
The NRT Difference
We're not a ticketing system. We're your IT team.
Big MSPs assign you to a queue. We're a small, local operation by design — when you call NRT, you're talking to someone who set up your systems and knows your staff.
No call centers
You reach us directly
On-site visits available throughout the Blue Ridge
Same-day response for critical issues
Monthly check-ins and system reviews
No long-term contracts required
Pricing
Predictable support, quoted for your size
Managed IT is a monthly retainer priced after we understand your user count, compliance needs, and environment. We'll put together a straightforward proposal — usually within 24 hours of a discovery call.
Managed IT is a monthly retainer priced after we understand your user count, compliance needs, and environment. We'll put together a straightforward proposal — usually within 24 hours of a discovery call.
Get a straight quote →